ABOUT

At Chapman Piano Services, we are dedicated to providing exceptional piano care and maintenance. Led by Doug Chapman, Head of Piano Technical Services at the Royal Academy of Music, our team brings a wealth of expertise to every instrument we service. Our technicians are highly skilled professionals, providing expert tuning, repairs, and restoration with precision and care.
About Doug Chapman
Doug Chapman is one of the UK’s leading piano technicians, with two decades of experience working with concert instruments, teaching institutions, and private clients. As the Head of Piano Technical Services at the Royal Academy of Music, he oversees the care and maintenance of one of the most prestigious collections of pianos in the world.
At the Academy, Doug is responsible for ensuring that all instruments—from grand pianos in concert halls to practice room uprights—meet the highest performance standards. His role involves:
  • Preparing pianos for performances, masterclasses, and recordings, working closely with world-renowned pianists and visiting artists.
  • Overseeing the maintenance, tuning, and regulation of an extensive fleet of instruments, ensuring they remain in peak condition for students and faculty.
  • Training and mentoring the next generation of piano technicians, passing on his expertise to ensure the highest standards in the industry.
Doug’s deep understanding of pianos—both their mechanical intricacies and their artistic potential—allows him to tailor each instrument to the needs of the musician. His experience at the Royal Academy of Music, combined with his commitment to excellence, underpins the work of Chapman Piano Services, ensuring that every client receives world-class care.
Outside his work at RAM, Doug and his team of experienced piano technicians are proud to work with Yamaha Music London to coordinate their after-sales tuning and servicing, nationwide. Working with a team of the very best piano technicians in the country, we strive to deliver the best possible after-sales experience, wherever the customer is in the U.K.
In 2017, Doug received certification for Advanced Concert Preparation from Steingraeber of Bayreuth, Germany, one of the world's most highly esteemed piano manufacturers.
Doug and his team carry out tuning and servicing all over London & the South-East for many clients including concert halls, showrooms, recording studios, schools, theatres, bars, country estates & private customers. Recent venues include the Royal Albert Hall and the London Palladium.
Doug is DBS checked and covered by Public Liability Insurance of up to £5,000,000.

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